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Returns and Cancellations Policies
Return Policy:
- Please email mpelarcik@winerackshop.com and include your original order number, what product(s) you are returning, and your name. You can also call us at 610-322-3760.
- Wrap the package(s) carefully. All products must be returned within 15 days of delivery and in original condition and packaging; otherwise, additional charges may be applied.
- Return the product using your preferred shipping method to the address you are provided. Please return wine racks to our distribution center, which will be the address printed on your box's shipping labels .
- Keep your return tracking number, and if possible, email it to us so that we can track your return package(s).
- We will issue a refund to the credit card used for the original purchase.
Unfinished Rack(s) Return Policies:
In the rare event that your unfinished wine rack(s) does not meet
your expectations, we will quickly replace, refund, or exchange any product with
poor quality, poor workmanship. All racks must be returned within 15 days of delivery date and in original condition. Customers are responsible for all return shipping and
insurance charges for returned and exchanged racks.
Finished Rack(s) Return Policies:
Because we invest a large amount of time in the finish of our wine racks, we accept returns on finished racks for order totals of $600.00 or less. We make no claim to match any finish except on wine racks offered by The Wine Rack Shop.
In the rare event that your finished wine rack(s) does not meet
your expectations, we will quickly replace, refund, or exchange the product or part with
poor quality, poor workmanship that meet our . All racks must be returned within 15 days of delivery date and in original condition. Customers are responsible for all return shipping and
insurance charges for returned and exchanged racks.
Please inspect your package(s) upon delivery. If a product arrives damaged, or we made an error such as missing hardware, we will replace the damaged part or correct our error. If your racks show any damage during shipment please notify us immediately and keep the packaging in order for a claim to be made by us against the shipper.
Cancellation Policy
Cancellation of orders must be done within 5 days of placing your order. If a credit card was charged we will issue a refund to the credit card used for the original purchase.
Should you have other questions or concerns about these policies, please call us at 610-322-3760 or contact us via email.
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The Wine Rack Shop
JMP Online, LLC
251 Buchanan Court
Downingtown, PA 19335
phone: 610-322-3760
fax: 866-548-2563
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